Refund policy

Returns, Refunds & Cancellation Policy

 

At BOCAS, we are committed to delivering premium-quality oral care products that undergo strict quality checks before they are shipped. Please read our Returns, Refunds & Cancellation Policy carefully before placing your order.

Returns

For hygiene and safety reasons, BOCAS does not accept returns on products once they have been delivered.

As our products are personal care items, we cannot accept returns of opened, used, or delivered products unless they are damaged, defective, or incorrect.

Exchanges

We do not offer exchanges once an order has been delivered.

However, if you receive:

  • A damaged product,

  • A defective product, or

  • An incorrect item,

we will gladly arrange a replacement after verifying your request.

Refunds

Refunds are only applicable under the following circumstances:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

  • Your order is confirmed as lost during transit after investigation with the courier partner.

To request a replacement or refund, please contact us within 24 hours of delivery and provide:

  • Your order number.

  • Clear photographs of the product and packaging.

  • A brief description of the issue.

Once the claim is verified, BOCAS will process the replacement or refund as applicable.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or used oral care products.

  • Products damaged due to misuse, improper storage, or mishandling after delivery.

  • Products purchased during clearance or special promotional sales (unless damaged or defective).

  • Orders where the delivery address provided was incorrect or incomplete.

How to Report an Issue

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 24 hours of delivery.

Email: bocasoralcare@gmail.com (Replace with your official support email if different.)

Please include:

  • Order number.

  • Photographs of the product and outer packaging.

  • A short description of the issue.

Our team will review your request promptly and provide the most appropriate resolution.

Policy Updates

BOCAS reserves the right to amend this Returns, Refunds & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon being published on this page.

Thank you for choosing BOCAS. Your trust means everything to us, and we are committed to delivering products and service that meet the highest standards.