Shipping policy

 

Shipping & Delivery Policy

At BOCAS, we are committed to providing a smooth and reliable shopping experience. Please read our Shipping & Delivery Policy before placing your order.

Domestic Shipping (India)

Order Processing

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • During periods of high order volume, product launches, or unforeseen circumstances, processing may take slightly longer. If there is any significant delay, we will notify you using the contact details provided during checkout.

Delivery Timeline

  • Standard delivery within India typically takes 3–7 business days, depending on your location.

  • Deliveries to remote locations may require additional transit time.

  • Delivery timelines are estimates and may be affected by weather conditions, transportation delays, strikes, festivals, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email or SMS.

  • Your tracking number.

  • Instructions to track your shipment through our courier partner.

International Shipping

BOCAS may offer international shipping to selected countries.

Please note:

  • Delivery timelines vary depending on the destination country.

  • Import duties, customs charges, VAT, GST, or other local taxes are not included in the product price or shipping charges unless explicitly stated.

  • Any customs duties or taxes imposed by your country's authorities are the responsibility of the customer.

Tracking Your Order

You can track your order:

  • Through the tracking link sent via email or SMS after dispatch.

  • By using the courier partner's tracking portal with your tracking number.

Incorrect Shipping Address

Please ensure your shipping address and contact details are accurate before placing your order.

If you need to change your shipping address:

  • Contact our customer support team immediately.

  • Address changes can only be made before the order is dispatched.

  • Once shipped, we may not be able to modify the delivery address.

BOCAS is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Undeliverable Packages

If a package is returned to us because:

  • the shipping address was incorrect,

  • the customer was unavailable after repeated delivery attempts,

  • or the package was refused,

we will contact you to arrange reshipment.

Additional shipping charges may apply for re-dispatch.

If you choose not to have the order re-shipped, we will refund the product value after deducting applicable shipping and handling charges.

Lost or Damaged Shipments

Although we take every precaution to ensure your order reaches you safely, damage or loss during transit can occasionally occur.

If your order arrives:

  • damaged,

  • tampered with,

  • incomplete,

  • or you receive the wrong product,

please notify us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Clear photographs of the package and products.

  • The invoice or order confirmation.

  • A brief description of the issue.

After verification, BOCAS will arrange a replacement, refund, or another appropriate resolution.

Lost Packages

If your shipment is marked as delivered but has not been received, or appears to be lost during transit:

  • Notify us within 24 hours.

  • We will initiate an investigation with the courier partner.

If the shipment cannot be located after the investigation, we will provide a replacement or refund as applicable.

Incorrect Delivery Confirmation

If you receive a delivery notification but have not actually received your package, please contact us within 24 hours.

Our support team will coordinate with the courier partner to investigate and resolve the issue.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, BOCAS may offer free shipping promotions, which will be subject to the terms mentioned during the promotion.

Customer Support

For any shipping or delivery-related queries, please contact us:

EMAIL:  bocasoralcare@gmail.com 

Our customer support team aims to respond within 24 business hours.

Policy Updates

BOCAS reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.

Any updates will be posted on this page and become effective immediately upon publication.

Thank you for choosing BOCAS. We appreciate your trust and look forward to helping you smile with confidence.